Tell Mason what to say. Get a professional client message in 30 seconds.
Tell Mason what you need to communicate — a schedule delay, a material decision needed, a weekly update. Mason drafts a professional client message based on your project's actual data. Edit if you want, send when ready. Never stare at a blank message box again.
No commitment. 30 minutes. We'll show you Mason drafting a real client message from a live project.
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Drafted from your real project context — not a generic template
Generic AI writes generic messages. Mason knows your project — your schedule, your approvals, your change orders, your open decisions. When you ask Mason to draft a client message, it draws from that real context so what it writes is specific, accurate, and sounds like it came from you.
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Schedule delay notifications — specific, not vague
Client communication about delays is where things go sideways. Vague messages create anxiety. Mason drafts delay notifications that say what was delayed, by how much, why it happened, and what the revised timeline looks like — pulled from your actual schedule data. Clients get a clear update instead of a worried phone call.
- Delay description pulled from your Ressio schedule — not written from memory
- Revised milestone dates included based on current schedule data
- Professional tone that explains without over-apologizing
- Editable before sending if you want to add context or adjust framing
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Decision requests that get answered — not ignored
When a client needs to make a selection or approve something, a clear request with context gets a faster answer than a vague 'can you call me?' Mason drafts decision request messages that explain what's needed, why it's needed, and what happens if the decision slips — based on your actual project timeline.
- Open selections and pending approvals surfaced from Ressio
- Clear explanation of what's needed and the deadline
- Schedule impact noted when a decision is on the critical path
- Professional framing — specific without sounding pushy
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Weekly project updates — without spending your Sunday writing them
A weekly update keeps clients informed and reduces the 'how's the project going?' texts. Mason drafts it from your real project data — what was completed this week, what's coming up next week, any open items that need attention. Clients feel looped in without you spending an hour writing.
- Work completed this week pulled from task completions and schedule
- Upcoming work for next week surfaced from the schedule
- Open decisions or pending approvals flagged for visibility
- Consistent, professional format clients learn to expect and trust
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Follow-ups and responses — drafted in your voice
Every builder has that message they've been putting off sending. The follow-up on an unapproved selection. The response to a client concern that needs a careful answer. Mason drafts it — specific to your project, professional in tone, direct in substance. You review and edit. Then it's done.
- Follow-up messages for overdue approvals and unanswered questions
- Responses to client concerns drafted with project-specific context
- Professional language that's direct without being defensive
- Review before sending — nothing goes to clients without your approval
From blank box to sent message in under two minutes
Tell Mason what you need to communicate
Open Mason from the project and tell it what you need to say — 'draft a message to the client about the framing delay' or 'write a weekly update' or 'ask them about the cabinet hardware decision.' That's the whole prompt.
Mason drafts it from your project data
Mason reads your schedule, your approvals, your open selections, and your change orders — then writes a specific, professional message. Not a template with blanks to fill in. A real draft that reflects what's actually happening on your project.
Edit if needed, then send
Read the draft. Adjust the tone, add context, or cut anything that doesn't fit. When it's right, send it from Ressio directly to the client. The whole process takes less time than staring at a blank message box wondering how to start.
Mason reads the context so your message is specific
Mason draws from every relevant data source in Ressio when drafting client messages — so what it writes reflects your actual project, not a generic construction update.
Mason is built into Ressio — no separate subscription, no API key, no configuration required.
What builders say about Mason message drafting
Client communication is the part of my job I dread most. Mason changed that. I describe what I need to say, it drafts the message, I clean it up a little, and I send it. I'm communicating more because it's not painful anymore.
[Customer name]
Custom home builder, [City State]
The weekly updates Mason drafts actually mention the right things — the tasks we finished, what's coming up, the open selections. It's not generic. Clients noticed the difference and started asking fewer status questions.
[Customer name]
Residential remodeler, [City State]
I had a client who was anxious about a delay. I asked Mason to draft a response, and it pulled the actual revised schedule and explained the timeline clearly. The client called back relieved, not upset. That message did its job.
[Customer name]
General contractor, [City State]
Frequently asked questions
Mason can draft schedule delay notifications, weekly project updates, decision and approval requests, follow-ups on overdue items, responses to client concerns, and general project communications. If you can describe what you need to say in a sentence, Mason can draft it.
Mason reads your project data in Ressio — schedule tasks completed that week, upcoming milestones, open approvals, and any change orders or decisions pending. The update it drafts reflects what's actually happening on your project, not a generic construction update template.
Yes, always. Mason produces a draft that you review, edit, and approve before anything is sent. Adjust the tone, add context, remove anything that doesn't fit. Nothing goes to clients without your explicit action.
Mason drafts the message inside Ressio. You send it from the Ressio messages module, which delivers it to your client — either in their client portal or via email depending on your settings. Mason handles the writing, you handle the sending.
No. Mason writes in direct, professional language — clear and specific without being stiff or corporate. It doesn't use AI buzzwords or over-explain obvious things. The messages are meant to sound like a professional builder who communicates clearly, not like a chatbot.
Yes. Because Mason reads your Ressio schedule, it can reference actual dates, milestone names, and phase names in the messages it drafts. A delay notification will say the framing is now scheduled to complete on a specific date — not 'completion has been pushed back.'
Yes. Tell Mason which selection or change order needs client action, and it will draft a message explaining what's needed, why it matters, and — if it's schedule-sensitive — what happens if the decision slips. Specific, clear, and more likely to get a response than a vague ask.
Mason's message drafting is focused on client communication within Ressio. For subcontractor communication and internal project notes, Mason can also assist — ask Mason from the relevant context in Ressio and describe what you need to communicate.
More ways Mason improves client communication
Messages & File Sharing
The Ressio messaging hub where Mason-drafted messages get sent and conversations with clients are organized.
Mason AI Project Summaries
Mason generates weekly project summaries automatically — keeping clients informed without you writing a word.
Client Portal
The client-facing hub in Ressio where messages, approvals, selections, and project updates are all in one place.
Stop dreading client communication. Mason handles the blank page.
30 minutes. We'll show you Mason drafting a real client message — a delay notification, a weekly update, a decision request — from a live Ressio project.
Usually responds within 1 business hour. No commitment required.